“Dealers want happy customers, smooth deliveries and perfect surveys,” said CarSnoop Founder and President Cole Keesling.
Not everyone at the dealership is a professional or on the same page. As a customer, you might agree to buy the car yet it still takes three hours to finish. Or worse, you’re asked to come back another day to finish the paperwork and take home your new vehicle. As a result, you (the customer) are angry and frustrated with wasting your Saturday communicating with someone who isn’t listening or doesn’t have the complicity to figure out how to get you what you are requesting.